Order Processing, Tracking and Delivery
Last updated: September 24, 2026
The Quiet Edit offers handmade and small-batch products. This Policy explains where we ship, how orders are prepared, estimated transit times, tracking, customs clearance, and how we handle delivery problems.
It should be read together with our Returns and Refunds Policy and Terms and Conditions. Nothing in this Policy excludes or limits a right that cannot lawfully be excluded or limited.
You may order only to a sales and delivery destination enabled at checkout. Availability may depend on the product, destination, complete address, postal code, available logistics route, or legal restriction.
If checkout accepts an order but we discover before dispatch that the complete address or postal code cannot be served, we will contact you. You may provide another valid address or cancel the relevant unshipped order for a full refund to the original payment method.
Some post-office boxes, military addresses, specific postal codes, or other special addresses may be unavailable.
We will not add a standard-delivery charge after payment merely because an address is in a remote area, on an island, or in a similar location.
For destinations enabled at checkout, standard delivery is included in the product price shown on the website. No separate standard-delivery charge is added at checkout.
If we later offer an optional paid delivery service, its charge will be displayed clearly before payment. We will not add or collect a store-imposed delivery charge after payment without your express agreement.
We begin processing an order after payment succeeds or we receive valid payment confirmation.
Because products may be handmade or prepared in small batches, an item may need to be made or restocked after the order is placed. The product page will state the current estimated processing or dispatch time for that item.
If an order contains items with different processing times, we normally send the order together after all items are ready. The longest processing time therefore usually applies to the whole order.
Unless stated otherwise, business days do not include weekends or public holidays at the place of dispatch.
If we cannot dispatch within the estimate shown when you ordered, we will contact you with an updated estimate. You may accept the revised dispatch time or cancel the relevant unshipped order or item for a full refund to the original payment method.
The estimated delivery time consists of the product processing time plus the transit time. The current estimated processing or dispatch time appears on each product page.
After the logistics partner receives and checks the parcel into its system, most orders are estimated to arrive within 7 to 14 business days. Certain destinations or special routes may take up to 25 business days.
These periods are estimates and are not guaranteed delivery dates.
Customs inspections, public holidays, peak shipping periods, severe weather, local delivery conditions, carrier interruptions, and other circumstances beyond our reasonable control may extend the actual delivery time.
After a tracking number becomes available, we will send it and a tracking link by email.
You may use 17TRACK to view the shipment status. 17TRACK collects tracking information from many carriers; it is not the carrier that physically transports or delivers the parcel.
The first tracking event usually appears about 2 to 3 days after the logistics partner receives the parcel. A new number may temporarily show as not found or without information while the first scan is pending or data is being synchronised.
Contact The Quiet Edit if tracking appears abnormal. Address changes, delivery investigations, loss decisions, refunds, and replacements are handled by the store with the relevant logistics provider, not by 17TRACK.
If a parcel has no valid tracking update for 30 consecutive calendar days after it is handed to the logistics partner, we will open an investigation with the relevant logistics provider or carrier.
If the provider confirms that the parcel is lost, or a reasonable investigation still cannot locate it, you may choose:
If an item is out of stock or replacement is not possible, we will issue a full refund to the original payment method.
Internal carrier claim requirements, insurance terms, or compensation limits do not reduce the remedy available to you under this Policy or applicable law.
Before placing an order, check the recipient name, full street address, apartment or unit number, postal code, telephone number, and any other delivery information.
If you need to correct an address, email support@quieteditstore.com as soon as possible.
We will try to change it before the order enters logistics processing, but we cannot guarantee that the change will succeed. Once logistics processing has started, the address cannot be changed or redirected.
If an address problem is caused by The Quiet Edit, the logistics provider, or the delivery carrier, you will not be charged for the resulting redelivery. We will arrange an appropriate replacement or refund if the error prevents delivery.
Under our current delivery arrangements, routine customs clearance is handled by The Quiet Edit and its logistics provider.
For standard delivery to a destination enabled at checkout, customers ordinarily do not need to pay a separate delivery charge or routine customs-clearance charge.
If a customs authority, local carrier, or other authority requests payment, contact us first where reasonably practicable so that we can verify the nature of the charge and who is responsible for it.
We will not add a store-imposed charge after payment without your express agreement.
Where customs lawfully requires the recipient to provide identification, address information, or other necessary clearance documents, you must cooperate within a reasonable time.
The Quiet Edit is responsible for a problem caused by the product, labelling, customs declaration, or seller.
To the extent permitted by applicable law, you may be responsible for a delay, return, disposal, or other consequence caused by refusing or failing to provide information that customs lawfully requires from you.
If an order arrives with visible damage, leakage, or a missing item, contact support@quieteditstore.com within 7 calendar days after delivery.
Include the order number, a description of the problem, clear photographs, and a photograph of the shipping label. We may also ask for photographs of the outer packaging where reasonably necessary.
We do not normally require a complete unboxing video.
Where safe and reasonably practicable, keep the affected product, outer packaging, and shipping label until the claim is complete.
If leakage, damage, or contamination makes continued storage unsafe or unhygienic, take clear photographs first and then dispose of the item safely.
After we verify the problem, you may choose:
If the damage makes the whole order unsafe or unusable, we will provide an appropriate replacement or full refund according to the circumstances. If replacement is not possible, we will issue the corresponding refund.
An objective quality problem that could not reasonably be identified on receipt and appears only after opening or reasonable initial use is not subject to the 7-day period for visible transit problems.
Contact us reasonably promptly after discovery. We will assess the evidence, the nature of the product, and its shelf life under our Returns and Refunds Policy and applicable law.
If tracking shows that a parcel was delivered but you cannot find it, first:
Then contact us so that we can assist with an investigation.
If the investigation confirms loss or misdelivery, the remedies in the Delays and Lost Parcels section apply. Other cases will be assessed fairly using the available delivery evidence and applicable law.
If a parcel cannot be delivered because the address is incorrect or incomplete, it is not collected, delivery is refused, or another delivery problem occurs, the local carrier may hold the parcel temporarily or send it to a designated local processing facility.
We will contact you using the email address provided with the order.
If redelivery remains possible, reply within 14 calendar days after our notice and confirm how you wish to proceed.
If redelivery would involve an additional charge for which you are responsible, we will explain the charge and obtain your agreement before proceeding. We will not add or deduct it automatically.
If you do not reply within that period, or the parcel can no longer be redelivered, the carrier may dispose of it under its procedures.
Because such products may be unrecoverable or unsuitable for resale, the order may be non-refundable to the extent permitted by applicable law.
If failed delivery is caused by The Quiet Edit, the logistics provider, or the delivery carrier, we will not charge you for redelivery and will arrange a free replacement or appropriate refund according to the circumstances.
For questions about delivery or an existing order, email support@quieteditstore.com or use our Contact form.
Include the order number and the email address used at checkout.
The Quiet Edit
Operated by 上海久衣集电子商务有限公司
Shanghai Jiuyiji E-Commerce Co., Ltd. is used as an English reference name.
