{"id":1062,"date":"2026-09-25T11:00:06","date_gmt":"2026-09-25T03:00:06","guid":{"rendered":"https:\/\/startersites.io\/elementor\/cosmetic\/?page_id=1062"},"modified":"2026-09-25T11:04:36","modified_gmt":"2026-09-25T03:04:36","slug":"returns-refunds","status":"publish","type":"page","link":"https:\/\/quieteditstore.com\/ja\/returns-refunds\/","title":{"rendered":"Refund &#038; Returns"},"content":{"rendered":"<p><strong>Cancellations, Product Problems and Refunds<\/strong><br>\nLast updated: September 24, 2026<\/p>\n\n<p>This Policy applies to products purchased through quieteditstore.com and should be read together with our <a href=\"\/shipping-delivery\/\">Shipping and Delivery Policy<\/a>, <a href=\"\/payments\/\">Payment Policy<\/a>, and <a href=\"\/terms-conditions\/\">Terms and Conditions<\/a>. Nothing in this Policy excludes or limits a consumer right that cannot lawfully be excluded or limited.<\/p>\n\n<p><strong>Important:<\/strong> Except for an incorrect item, transit damage or leakage, a missing item, or a verified objective quality problem, The Quiet Edit does not accept a return, exchange, or refund solely because a customer changes their mind.<\/p>\n\n<h2>1. Order Cancellation<\/h2>\n\n<p>You may contact us to cancel an order before it is handed to a logistics provider or carrier. If we can cancel it before that point, we will issue a full refund to the original payment method.<\/p>\n\n<p>Once an order has been handed over, it is no longer treated as a pre-dispatch cancellation. Delay, loss, return to sender, or failed delivery is handled under our <a href=\"\/shipping-delivery\/\">Shipping and Delivery Policy<\/a>.<\/p>\n\n<h2>2. Change of Mind and Personal Preference<\/h2>\n\n<p>Because our products include personal-care, aromatic, and skin-contact items and are often handmade or produced in small batches, we do not accept a return, exchange, or refund solely because you changed your mind, ordered by mistake, no longer need the product, or dislike its scent, colour, texture, or feel.<\/p>\n\n<p>An individual skin type, sensitivity, scent preference, or personal reaction to an ingredient does not by itself establish that a product is defective. Read the product page, label, ingredients, directions, and warnings before purchase and use.<\/p>\n\n<p>Stop using a product if you experience a serious or unexpected reaction. If you believe the issue may involve contamination, incorrect labelling, an incorrect ingredient, or another safety problem, contact us promptly.<\/p>\n\n<h2>3. Handmade Products and Natural Variation<\/h2>\n\n<p>Handmade production and natural ingredients may cause minor differences in colour, shape, texture, or scent intensity between batches. Where the product page reasonably explains this possibility and the item does not materially depart from its description, those differences are not quality defects.<\/p>\n\n<p>Temperature changes may also cause some products to soften, solidify, sweat slightly, become cloudy, or otherwise change appearance in a reversible way. Where the product page reasonably explains this possibility, and the product has not leaked or spoiled and remains safe and suitable for its normal use, the change is not a quality defect.<\/p>\n\n<p>Leakage, spoilage, contamination, failed seals, or inability to use the product normally may still be reported as a product problem.<\/p>\n\n<h2>4. Problems Eligible for Review<\/h2>\n\n<p>You may ask us to review a claim if:<\/p>\n\n<ul>\n<li>the product received does not match the order;<\/li>\n<li>the product was damaged or leaked in transit;<\/li>\n<li>the order is missing a purchased product or component; or<\/li>\n<li>the product has verifiable contamination, spoilage, incorrect labelling, or another objective quality defect.<\/li>\n<\/ul>\n\n<p>A problem caused by failure to follow the product page or label instructions, improper use or storage, alteration or mixing by the customer, or accidental damage after delivery is not a product defect and does not qualify for a refund or replacement, except where mandatory law provides otherwise.<\/p>\n\n<h2>5. How to Submit a Claim<\/h2>\n\n<p>Email <a href=\"mailto:support@quieteditstore.com\">support@quieteditstore.com<\/a> or use our <a href=\"\/contact\/\">Contact form<\/a>. Include your order number, the email address used to place the order, a clear description of the problem, and clear photographs.<\/p>\n\n<p>We do not require a complete unboxing video.<\/p>\n\n<h2>6. Time Limits<\/h2>\n\n<p>For transit damage, leakage, or a missing item that can be identified on delivery, contact us within <strong>7 calendar days<\/strong> after delivery. Include photographs or video of the product and the shipping label on the outer packaging.<\/p>\n\n<p>For damage or leakage, also include clear close-up photographs or video showing the problem. Contact us promptly so that we have enough time to investigate.<\/p>\n\n<p>If you received the wrong item, contact us promptly after delivery.<\/p>\n\n<p>For an objective quality problem that could not reasonably be identified on receipt and appears only after opening or reasonable initial use, contact us reasonably promptly after discovery. We will assess the evidence, the nature of the product, its shelf life, and applicable law.<\/p>\n\n<p>Opening a product or trying a small amount does not automatically cause a claim to be accepted or rejected.<\/p>\n\n<h2>7. Evidence and Preservation<\/h2>\n\n<p>Where safe and reasonably practicable, keep the product, outer packaging, and shipping label until we confirm that they are no longer needed.<\/p>\n\n<p>If a product is continuing to leak or cannot be stored safely, first take photographs or video that clearly document the condition, then dispose of it safely and explain what happened when you contact us.<\/p>\n\n<p>We may ask for additional reasonable information where it is necessary to verify the claim, understand a safety issue, or submit a logistics claim.<\/p>\n\n<p>We will not ask you to send a full card number, card security code, or account password by email or through the Contact form.<\/p>\n\n<h2>8. Replacements and Refunds<\/h2>\n\n<p>After we verify an incorrect item, transit damage or leakage, a missing item, or an objective quality defect, you may choose a free replacement of the affected product or a refund of the amount actually paid for that product.<\/p>\n\n<p>If the problem means the entire order cannot reasonably be used, we will provide an appropriate replacement or corresponding refund.<\/p>\n\n<h2>9. Out of Stock Products and Substitutions<\/h2>\n\n<p>If the same product is unavailable because of small-batch or seasonal production, you may choose to wait for restocking, select another product, or receive a refund.<\/p>\n\n<p>If you originally choose to wait, you may switch to a refund at any time before the replacement is handed to the logistics provider.<\/p>\n\n<p>If a substitute costs less, we will refund the difference. If it costs more, we will arrange the replacement only after you pay the difference through a secure payment method provided by the store.<\/p>\n\n<p>Do not send complete card details by email or through the Contact form.<\/p>\n\n<h2>10. When a Product Must Be Returned<\/h2>\n\n<p>Do not send any product back unless we first give you written instructions and a designated return address.<\/p>\n\n<p>Do not send a product to the sender address shown on the parcel label. We usually assess claims using photographs, video, and other reasonable evidence without requiring an international return.<\/p>\n\n<p>If a return is necessary, we will explain the steps in writing. For a verified incorrect item, transit damage or leakage, or objective quality problem, The Quiet Edit will bear the reasonable return cost that we have authorised.<\/p>\n\n<p>A return sent without our prior written instructions may not reach the correct location or be identifiable as your claim.<\/p>\n\n<h2>11. Refund Method and Timing<\/h2>\n\n<p>After a refund is approved, we will initiate it as soon as reasonably practicable through the original payment method. We do not promise a fixed date for the funds to appear.<\/p>\n\n<p>Once the refund has been initiated, the posting time is controlled by PayPal, the card issuer, the bank, or another payment provider.<\/p>\n\n<p>For a discounted order, the refund is based on the amount actually paid for the affected product after discounts. A coupon is not redeemable for cash.<\/p>\n\n<p>The Quiet Edit does not charge a fixed restocking fee, administration fee, or refund-processing fee for an approved refund. Exchange-rate changes and fees independently charged by a bank or payment provider are outside our control.<\/p>\n\n<h2>12. Delivery Related Problems<\/h2>\n\n<p>A parcel that is lost, marked delivered but not received, addressed incorrectly, refused, unclaimed, returned by customs, or otherwise undeliverable is handled under our <a href=\"\/shipping-delivery\/\">Shipping and Delivery Policy<\/a>.<\/p>\n\n<h2>13. Contact Us<\/h2>\n\n<p>To cancel an eligible order, report a product problem, or ask about a refund, email <a href=\"mailto:support@quieteditstore.com\">support@quieteditstore.com<\/a> or use our <a href=\"\/contact\/\">Contact form<\/a>. Include your order number in the message.<\/p>\n\n<p>\nThe Quiet Edit<br>\nOperated by \u4e0a\u6d77\u4e45\u8863\u96c6\u7535\u5b50\u5546\u52a1\u6709\u9650\u516c\u53f8<br>\nShanghai Jiuyiji E-Commerce Co., Ltd. is used as an English reference name.\n<\/p>","protected":false},"excerpt":{"rendered":"<p>Cancellations, Product Problems and Refunds Last updated: September 24, 2026 This Policy applies to products purchased through quieteditstore.com and should be read together with our Shipping and Delivery Policy, Payment Policy, and Terms and Conditions. Nothing in this Policy excludes or limits a consumer right that cannot lawfully be excluded or limited. Important: Except for an incorrect item, transit damage or leakage, a missing item, or a verified objective quality problem, The Quiet Edit does not accept a return, exchange, or refund solely because a customer changes their mind. 1. Order Cancellation You may contact us to cancel an order before it is handed to a logistics provider or carrier. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1062","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/quieteditstore.com\/ja\/wp-json\/wp\/v2\/pages\/1062","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/quieteditstore.com\/ja\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/quieteditstore.com\/ja\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/quieteditstore.com\/ja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/quieteditstore.com\/ja\/wp-json\/wp\/v2\/comments?post=1062"}],"version-history":[{"count":2,"href":"https:\/\/quieteditstore.com\/ja\/wp-json\/wp\/v2\/pages\/1062\/revisions"}],"predecessor-version":[{"id":1806,"href":"https:\/\/quieteditstore.com\/ja\/wp-json\/wp\/v2\/pages\/1062\/revisions\/1806"}],"wp:attachment":[{"href":"https:\/\/quieteditstore.com\/ja\/wp-json\/wp\/v2\/media?parent=1062"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}